1 reviews | Active since Dec 2014
Faulty Air Fryer
Bought a Bennette Read air fryer online November 2023, free delivery. Broke 6 months later. When I asked if Makro can they pickup the faulty air fryer they said no. I must bring it to the store. Arrived at the store they booked it in. Waited 3 weeks for repair . After two months its broken again same problem. Back to the store again. They told me they cannot replace it has to repaired 3 times before they replace it. petrol to and from the Makro store Crown Mines cost me R200 petrol per occasion and three weeks without the product. still without the air fryer and R800 Petrol from my pocket. I will never buy from Makro again their online shop does not work as well as Take allot. They should even call it online shopping. Repair no *** and Repair no ***
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
A COPY PASTE ANSWER FROM MAKRO.
Customers please be careful Makro Agent referred me to the small print. Whatever you buy online, you will return to the shop yourself. The product have to be repaired 3 times before you can be refunded.
I paid more than R800 up and down to the store!!!! Ridiculous. and months without the product you bought
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
A COPY PASTE ANSWER FROM MAKRO.
Customers please be careful Makro Agent referred me to the small print. Whatever you buy online, you will return to the shop yourself. The product have to be repaired 3 times before you can be refunded.
I paid more than R800 up and down to the store!!!! Ridiculous. and months without the product you bought