Faulty

Good day<br> <br> I have contacted Makro now, to receive all my statements for last year.<br> <br> I have bought a laptop/notebook on credit by you guys, but by last year at the end of the year i already paid my account off.<br> <br> I am not happy with the product, i have bought a antivirus everything for it and have reset it several times to factory settings but keeps on giving me the same problem.<br> <br> I Just want to know what you guys can do for me? i am in need of a laptop but cant use it at all because its giving me problems.<br> <br>