Fault Samsung TV

I purchased a Samsung TV in February of 2024 from Makro port Elizabeth. In April 2025 I was referred by Makro to the so called Samsung repair agents with a faulty screen. To date, two months late my TV is still not repaired and I have had the worst service from these guys. The owner has confronted me with a rude and arrogant attitude. Needless to say the TV was bought at macro with a three warranty and extended warranty. I expect the point of sales to deal with these agents that has absolutely no concept of customer service. I have been inconvenienced for over two months, firstly by not having my TV and secondly me running after macro and their agents for feedback. Obviously at my expense. I have resolved to go this route as I have no other route. I am constantly running against a brick wall and it is extremely frustrating. I need a resolution. I think at this point I am not willing to expect the same TV baxk as I do not know what further damages as occurred during its time that the was at the agents. Makro needs to resolve this and make sure that I get a refund for the TV and the extended warranty. I look forward to a response at your soonest. Regards, Ms JM DeKock Contact no ***