Faulse advertising and refund not paid

Makro purchased a Doll house in November 2024, I purchased it online, they faulse advertised, has the doll house was so tiny compared to the dimensions advertised, they took a very long time to reply to my complaint, then said it's a 3rd party supplier, eventually they picked up the doll house, now it's January 2025, and I still did not receive my refund but I was emailed twice that the refund has been done and will appear in my bank account, the customer consultants are *********** when calling in, I was put on hold and not attended too after calling numerous times, they just being so arrogant, I asked to speak to a manager but was told he/she will tell me the same thing, Makro needs to employ competent staff, the service is appalling, I'm extremely disappointed by the pathetic service has I purchase quite regular from Marko, all my time and money put into the phone calls and emails trying to get an answer for the faulse advertising and now my refund, I hope this reaches the right person and I'm contacted asap