Family starving because of Makro incompetence

I started on the Makro website wanting to post this complaint. It requires certain characters on the review which I did but still refused to submit my complaint. I placed an order on the 10th or April and before I did this I called the call centre and asked them if they process orders during weekends and holidays and the answer was yes. I proceeded in making the order for all essentials we require as I was told it will be delivered between 2-5 days from when I placed the order. Today marks the 7th day from when my order was placed and there is no movement on the status of my order. Still says order confirmed. I have had such bad experience with Makro online orders. I always have to be given a hard time. Why? I need this delivered as in yesterday. If I knew this would happen AGAIN, I would not have bothered and would have gone to another store. Prior to this as well, I had placed an order way before Lockdown, for collection. I waited days for this order until Lockdown was implemented. Now, I can't get THAT order until after lockdown. Now I placed a new order and I have not received this one either. This is truly disappointing Makro Strubenvalley.