RN
Romalan N

1 reviews | Active since Aug 2013

14 Feb 2021, 08:37

False/misleading Advertising

went to Makro Amanzimtoti yesterday to purchase a Hisense TV.Advertised on the display with a free sound bar at R16999.Upon purchase I was given a different model sound bar also a hisense brand.When I disputed this with the sales person and manageress I was told that the sound bar on display with the TV was a higher priced/model and was not with the combo deal. They stated the display was just " There ".And if I had looked at the brochure I would have seen that.My point is that I was a walk in customer -intent on purchasing a TV - secondly the salesperson that assisted me at no stage said to me that this combo deal does not come with the sound bar displayed with the TV in question - the manageress was less than helpful - the salesperson offered a R200 gift voucher - when I stated to the manageress that I will take this matter up,for misleading/false advertising.She said to me that I must do what I want?

0
Replies (1)
Makro
Makro's reply14 Feb 2021, 09:14
Official
Good day Romalan,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

Please note that we will contact senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24 - 48 working hours. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards,
Makro Hellopeter Team