OK
Oratile K
1 reviews | Active since Oct 2019
16 Dec 2021, 17:04
False sell
I am saddened by my customer experience from Makro. I have purchased a dstv decoder today. I asked them about the installer and they told me to call the numbers on the box. To my surprise I called and found several installers who all of them told me that they don't take the voucher. Now I don't know what to do with this decoder.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
17 Dec 2021, 09:01Good day, Oratile
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Kindly be advised that Makro is a retailer for DSTV products and cannot recommend installers or provide installers.
Also the voucher is an approved and valid method of payment for installers.
Please contact DSTV contact for further assistance.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Kindly be advised that Makro is a retailer for DSTV products and cannot recommend installers or provide installers.
Also the voucher is an approved and valid method of payment for installers.
Please contact DSTV contact for further assistance.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Best regards,
Makro's reply17 Dec 2021, 09:01
Official
Good day, Oratile
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Kindly be advised that Makro is a retailer for DSTV products and cannot recommend installers or provide installers.
Also the voucher is an approved and valid method of payment for installers.
Please contact DSTV contact for further assistance.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Kindly be advised that Makro is a retailer for DSTV products and cannot recommend installers or provide installers.
Also the voucher is an approved and valid method of payment for installers.
Please contact DSTV contact for further assistance.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Best regards,