False return policy. Bad service. Lazy salesman.

Item: Makro
Rating: 1
Author: Miranda N

My grandmother bought a fridge at makro and was not informed that the fridge is not a non frost by the Salesman. When we returned the fridge we were told that it's not their problem and the defy company must come and assess the fridge. The person can and found that the fridge is still in good working condition. Mind due the fridge had been wrapped with plastic and was not in its original packaging. So it was not clear that it's a non frost fridge. After the assessment we returned it again to the shop and they had another excuse. Do not buy any appliances at makro because if it has a problem they will not help

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Replies (1)

Makro's replyOfficial

26 Dec 2020, 10:03

Good day Miranda,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply26 Dec 2020, 10:03

Official