1 reviews | Active since Jan 2020
False promises
So great news peeps, my coffee machine was delivered promptly after begging and crying. I said to myself, why must Makro get away soo easily. After a month and a half of impatiently waiting for delivery, I felt I deserved some sort of compensation for the "late response and inconvenience caused" - Makros favourite line I wrote up my email, givinf my motivation which is most valid and the only response I get from this was the following:
Ashleigh Panday (Makro)
Jan 18, 08:58 SAST
Good day ,
Trust you are well.
We have just been informed by our fulfillment team that delivery of the item will be taking place today, I have asked our courier company to contact you upon delivery.
With regards to compensation, I have sent the below request through to our Operational managers and feedback will be relayed within the next 24-48 hours.
Hope you do find the above in order.
Have a wonderful day further.
Kind regards Makro Hellopeter Team
I understand 3rd party communication, but at least give some sort of feedback that doesnt make you feel like you forgotten,because here I am, with the expectation already been set. Im failing to understand. Unfortunately, having received my delivery, I still do not encourage people to shop via Makro Online.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team