False promise

I placed an order with Makro online on the 31st of January 2025 and delivery was promised on Thursday 6 February 2025 which was not the case, i called on Thursday the lady advised that she's putting my order on high priority and ensure that it get's delivered which was not the case. Today 7 February 2025 I called again first thing in the morning and i was ensured they will hand over my package to the courier today and ensure that i will get my delivery today, then i called again at 17:45 Pm and i was advised my package is still with the 3rd party supplier and has not been handed to courier and i should expect it Monday!, this is totally unacceptable and ridiculous being **** to from one agent to the other!!! this is such bad service, why make a delivery promise and take my money and throw me around with my package after i had to make arrangements for someone to be present at home to receive delivery which did not happen yet im being inconvenienced and nothing is being done by Makro to fix this, it is unprofessional to be selling a service that is not true.