CA
Colie A
1 reviews | Active since Mar 2020
11 Feb 2026, 17:17
False packing
I ordered Pura Cranberry flavour online and only to have ****** flavour delivered to me wrapped in cranberry wrapping.
Escalated this via WhatsApp and email but still nothing is done,instead I was told to drive to woodmead to exchange the item.
Now I must use my petrol and go to woodmead stand in traffic for an exchange that I might not even get because it seems like the whole order was packaged that way
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
12 Feb 2026, 11:14Hi Colie,
We apologize that you have received a incorrect product.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize that you have received a incorrect product.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply12 Feb 2026, 11:14
Official
Hi Colie,
We apologize that you have received a incorrect product.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize that you have received a incorrect product.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
CA
Colie A's updateReviewer Update
12 Feb 2026, 15:02Hi please see the below
***-Order ID
OD***-Online Order Ref
4E4K0A4226-Invoice number
Kholeka Mogale
***5-Card number
***
***
***-Order ID
OD***-Online Order Ref
4E4K0A4226-Invoice number
Kholeka Mogale
***5-Card number
***
***
CA
Colie A's update12 Feb 2026, 15:02
Reviewer Update
Hi please see the below
***-Order ID
OD***-Online Order Ref
4E4K0A4226-Invoice number
Kholeka Mogale
***5-Card number
***
***
***-Order ID
OD***-Online Order Ref
4E4K0A4226-Invoice number
Kholeka Mogale
***5-Card number
***
***
Makro's replyOfficial
12 Feb 2026, 15:39Hi Colie,
Thank you for providing us with your order.
We have reviewed your order and it shows that the order was a collection.
Since the product received was a incorrect, you will need to do the exchange in store directly.
We are sorry that we are causing you a inconvenience.
Regards,
Makro social media team.
Thank you for providing us with your order.
We have reviewed your order and it shows that the order was a collection.
Since the product received was a incorrect, you will need to do the exchange in store directly.
We are sorry that we are causing you a inconvenience.
Regards,
Makro social media team.
Best regards,
Makro's reply12 Feb 2026, 15:39
Official
Hi Colie,
Thank you for providing us with your order.
We have reviewed your order and it shows that the order was a collection.
Since the product received was a incorrect, you will need to do the exchange in store directly.
We are sorry that we are causing you a inconvenience.
Regards,
Makro social media team.
Thank you for providing us with your order.
We have reviewed your order and it shows that the order was a collection.
Since the product received was a incorrect, you will need to do the exchange in store directly.
We are sorry that we are causing you a inconvenience.
Regards,
Makro social media team.
Best regards,
CA
Colie A's updateReviewer Update
22 Feb 2026, 09:48How will I know that this time it will be correct, cz this is a packing from from Pura its self or must just contact Pura Beverage myself?
I even have pictures of this and coming to ****mead to fix a mistake that you made and is now at my inconvenience
I even have pictures of this and coming to ****mead to fix a mistake that you made and is now at my inconvenience
CA
Colie A's update22 Feb 2026, 09:48
Reviewer Update
How will I know that this time it will be correct, cz this is a packing from from Pura its self or must just contact Pura Beverage myself?
I even have pictures of this and coming to ****mead to fix a mistake that you made and is now at my inconvenience
I even have pictures of this and coming to ****mead to fix a mistake that you made and is now at my inconvenience
CA
Clearly Switching to private messages are your way of playing hush hush cz you wrong, so let the public see how you tend to deal with your mistakes
Colie A's updateReviewer Update
22 Feb 2026, 09:49Clearly Switching to private messages are your way of playing hush hush cz you wrong, so let the public see how you tend to deal with your mistakes
CA
Colie A's update22 Feb 2026, 09:49
Reviewer Update
Clearly Switching to private messages are your way of playing hush hush cz you wrong, so let the public see how you tend to deal with your mistakes
Makro's replyOfficial
22 Feb 2026, 13:18Hi Colie,
This is the Hellopeter platform. Please note that the store is best suited to address this matter, as it is an in‑store query.
We have followed up with them, but ultimately the store has the final say.
Apologies for the inconvenience caused to you in this case.
Makro Social Media
This is the Hellopeter platform. Please note that the store is best suited to address this matter, as it is an in‑store query.
We have followed up with them, but ultimately the store has the final say.
Apologies for the inconvenience caused to you in this case.
Makro Social Media
Best regards,
Makro's reply22 Feb 2026, 13:18
Official
Hi Colie,
This is the Hellopeter platform. Please note that the store is best suited to address this matter, as it is an in‑store query.
We have followed up with them, but ultimately the store has the final say.
Apologies for the inconvenience caused to you in this case.
Makro Social Media
This is the Hellopeter platform. Please note that the store is best suited to address this matter, as it is an in‑store query.
We have followed up with them, but ultimately the store has the final say.
Apologies for the inconvenience caused to you in this case.
Makro Social Media
Best regards,