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Aldred M

1 reviews | Active since May 2020

26 May 2020, 18:24

False online advertising of stock

I bought a treadmill on 15th May. There was more than enough stock available at the time. After six working days we realized that there was no movement when tracking the order. We then contacted makro to find out how far is the delivery only to find out that they do not have stock and the lady said she has no idea when they eventually will have stock again. So I decided to ask for a refund they told me it would take 10 working days. This is totally unacceptable because first of all you are busy with false advertising why do you advertise that there is stock available only to find out a few days later there is no stock. I want my money back as soon as possible. Just bought another treadmill at game in store at Woodlands with no hassle and they are delivering tomorrow.

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Replies (1)
Makro
Makro's reply27 May 2020, 10:44
Official
Good day Aldred,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team