False information regarding cool touch handles.

On the 17/12/2015 , I purchased Bennett Read's Sterling premium quality 18/8 stainless steel cookware collection. In the user's guide, it is stipulated that the cookware is fitted with \cool touch handles"which would ideally allow the user to pick up the pots/pans with bare hands without burning. On the 18/12/15 when I made use of a pot to cook rice on a small hob on the stove"