RR
Rudolph R
1 reviews | Active since Nov 2019
21 Dec 2019, 06:43
False avertising
On Thursday 19 Dec I received my local news paper so I read thru the flyers and I see that they a nice chair on promotion for R1599 so I went on vryday 20 Dec and go to the department first there were no staff there then I looked for one then I asked him looking for one off the chairs on promotion then he went and check after 10 minutes he came down and said to there is one open box but it is not complete and they Don. T have more stock I was very angry so I then a want a small plastic table so I went check I Don. T find any staff around so went and look for one then a came to the fridge department 5 staff members chatting so I left very Desi pointed
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Makro's replyOfficial
23 Dec 2019, 10:15Good day Rudolph
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply23 Dec 2019, 10:15
Official
Good day Rudolph
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from any of our stores, we will be in contact with the relevant parties at store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team