SW
Suzanne W

1 reviews | Active since Feb 2022

20 Oct 2022, 10:10

False adverti*****t - MAKRO

Still no feedback on the false adverti*****t!!! I bought 2 sets of the flair solar lights Which means - the adverti*****t on Makro website is R79.99 for 1 - And the other pic on Makro adverti*****t is for 4 flair solar lights - R199 - so I bought 2 sets and paid R430 incl DSV locker, could not even deliver it to the DSV locker, as they stated it did not fit in the locker!! - I received my order - only 2 lights - thrown in a huge box?? No protection wrapping inside the box?? Where is my other 6 lights! Everyday i phone Makro - and everyday i have to explain to them what happened! This is far the worse experience i have ever received from Makro - And they just don't get back to you! Very unhappy customer - this should go to the consumer act - as false adverti*****t

0
Replies (2)
SW
Suzanne W's update20 Oct 2022, 12:42
Reviewer Update
Now I phoned again this afternoon - and they stated - the price I paid was infact for 2 and not 8! This is so false advertising - I will never support Makro again
Makro
Makro's reply20 Oct 2022, 16:07
Official
Good day Suzanne,
 
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
 
We take all our customer requests seriously and assure you that this matter will be our priority.
 
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.
 
Once again, we apologize for the inconvenience caused throughout your journey with us.
 
I hope you find the above in order.
 
Kind Regards,
Makro Hellopeter Team

Best regards,