False Advertising & Shocking Customer Service

Makro has shown the worst level of service I’ve ever experienced. The product I ordered online was FALSELY advertised and what I received was completely different. To make matters worse, it arrived in dirty, unacceptable packaging that looked like it came from a second-hand shop.

I’ve been forced to waste time with endless back-and-forth calls, speaking to different agents who give no answers and do not escalate my issue. Emails are blatantly ignored, and there is ZERO feedback or accountability from Makro’s side.

This is outright false advertising and completely unacceptable for a company of this size. Customers should not have to beg for service. If this matter is not resolved immediately, I will escalate it further through every possible consumer protection channel.