DN
David N

1 reviews | Active since May 2012

11 May 2020, 12:43

False advertising/ Promotional discrepancy

On the 4/5/2020 i purchased coffee machine for R8999.00 The website said this item is on promotion so I bought it. On the 5/5/2020 I received an email confirming that my purchase was ready for collection and I collected it on the 6/5/2020 Today11/5/2020 I received their promotional email and the exact same machine is now on promotion for R7999.00 A whole R1000.00 less. I feel that I should be refunded the R1000.00 difference. I have spent 4 calls to them today and I keep getting cut off. If this item was on promotion then surely the price should have increased not gone on a promotion a few days later again at even less.. Something is very wrong here.

0
Replies (2)
Makro
Makro's reply11 May 2020, 13:14
Official
Good day David,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

DN
David N's update25 May 2020, 14:12
Reviewer Update
Makro redeemed themselves. Deven from Strubens Valley called and resolved the issue. Thank you for the great service.