False advertising of stock online

I placed an order on the 7th of September, which was scheduled for delivery on the 16th of September but was cancelled by the supplier just one day before the delivery date.

As a loyal Makro customer, I find this unacceptable and deeply frustrating. It appears that suppliers are not held accountable, as cancelling delivery at such short notice is both inconvenient and inconsiderate. This not only disrupted my plans but also undermined my confidence in Makro’s service by selling stock that does not exist. This is false advertising and very misleading.

To make matters worse, I have now been informed that I must wait an additional 18 days for the refund to be processed. During this time, the supplier continues to hold on to my money, benefiting from it, while I am left without both the item I ordered and the opportunity to use those funds. This is highly unfair to customers and creates a sense of mistrust.

I then followed up with Makro on the 16th of September for the refund and I was assured by Nkosazana Mzinjana and Katleho Ntili that the refund was processed on the same day. It is now the 1st of October and I still haven't received the R5 150 refund.