dD
dillansadler D

1 reviews | Active since May 2016

24 Jul 2016, 10:28

False advertising. No one will even assist a person! Shocking service from makro!

<p>Good day. I you are looking to save by busing the R100 deal don't come to makro since its a was of a person's time I could not get what I wanted because they don't have stock. They advertising all verity Enterprise bacon but only have the gross bits left. I could not care if your sold out because you still advertise the 5 verity's on sale. The other thing was the pringles you hardly had the verity as advertised. There was no green or blue tins but there was a whole bunch in the crate that was full. I have to stand and wait forever just to pay today standing in a long row speaking to people disgusted just like me. </p> <p> </p> <p>My point is you advertise something then probably want to claim you ran out of stock. I will be emailing the NCPA because you have no right to advertise something you don't have stock of! I a regular customer of Makro and it's a shame you treat me and other people like this! There was not even any one to ask for assistance.</p>

0
Replies (3)
Makro
Makro's reply28 Jul 2016, 06:12
Official

Thank you for alerting us on your complaint. Please accept our apologies for the inconvinient caused. Kindly be advised that we are in the process of handling your complaint and we will make sure the issue gets resolved urgently.

Regards
Mbali Makhanya

dD
dillansadler D's update28 Jul 2016, 07:02
Reviewer Update

My lodged a complaint on twitter also they have notgiven feedback yet!!!

Makro
Makro's reply02 Aug 2016, 11:15
Official

Thank you for forwarding us your complaint I would like to apologize for the inconvenient we have caused you. It’s unfortunate that you had a poor experience at our store and I apologies for that. We had made provision to have sufficient stock for the future but we could not anticipate the over whelming success of the R100 deals over the weekend and thus we ran out of the bacon .

Regards

Mbali Makhanya