False Advertising, Missing Parts - No refund – Shocking Service!

I purchased four bar stools from Makro, advertised as fully assembled. However, when they arrived, they were not assembled, and worse – ALL FOUR had missing parts. Completely unacceptable!

An email was sent to Makro, however after days no response I contacted them telephonically and advised that the stools need to be returned. A call was logged for this and all four stools collected.

An email was then received advising that the return process had started, the problem however was that the email only made reference to one stool when all four had been returned, emails again were sent requesting that this be rectified however again NO response from the Online and Marko care email. Today I have placed a call to Marko and was advised that they had paid a refund on two stools.

No refund has been received and worse no one is acknowledging that four stools were returned. ✅ False advertising ✅ Selling incomplete products ✅ Poor customer service ✅ Failing to process a full refund