BM
Blossom M
1 reviews | Active since Jul 2011
26 Feb 2021, 11:48
False advertising combined with incompetence at it's best!!!
I purchased a box of LOL dolls from Makro South Africa online store and only one ball was delivered. I have enquired with the store and after numerous calls they tell me that the PE store says that they sell one doll not like what is online. This for me is shocking because this is one company with different products descriptions.
I believe that I as a consumer shouldn't be penalized for their mistakes and if it wasn't a mistake then it would be false advertising which is worse and that would still not be my problem.
Can someone please ensure that the box is delivered as advertised and purchased by myself.
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Replies (2)0
Replies (2)
Makro's replyOfficial
26 Feb 2021, 17:36Good day Blossom,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 Feb 2021, 17:36
Official
Good day Blossom,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
BM
Blossom M's updateReviewer Update
05 Mar 2021, 21:37I am being harassed by emails that say they will not do anything to help with my query. Can someone please help me out and inform the store of the resolution that was discussed that the correct product would be delivered. I believe that Makro as a brand would not want to be involved in false advertising and ripping customers in the process.
BM
Blossom M's update05 Mar 2021, 21:37
Reviewer Update
I am being harassed by emails that say they will not do anything to help with my query. Can someone please help me out and inform the store of the resolution that was discussed that the correct product would be delivered. I believe that Makro as a brand would not want to be involved in false advertising and ripping customers in the process.