MS
Mark S

1 reviews | Active since May 2020

07 Feb 2025, 19:10

False advertising

Bought a dashcam, being advertised with a gps functions included. Received the dashcam on Tuesday, within 5 minutes from receiving it realized the unit is a plain unit with no GPS functions included, clearly stated on the box. When switching the unit on, the screen comes on but no display. Faulty unit. Logged a return within half an hour and was given the option to choose today Friday 7 Feb for the courier to collect. Waited the whole day, no courier!! Phoned Makro call centre, the staff need proper training how to answer a phone, everybody else are so loud in the background you can hardly hear what the person on other side of line is saying. And get met with a lot of mmmm and aaaaa and clearly the person have NO CLUE whatsoever what is going on. Now I get told that it will be escalated to the return department and hopefully will receive info next week. In the meantime I have lost and spend a whole day waiting for a scheduled pick up that never happened. Do not even think about sending an e-mail, receives an automated response and also waiting for any feedback since last week Tuesday. I bought a dashcam believing it has a gps function in as well-false advertising!

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Replies (1)
MS
Mark S's update24 Feb 2025, 13:16
Reviewer Update
Well Makro- its been 3 weeks. I have phoned 6 times so far and sending 3 emails, every time getting a different answer and this morning was told you have issues with your collections and I will have to wait for an e-mail to hear when you can collect. So you are quick to deliver a faulty wrong unit to me but do not have couriers to collect the said unit. I have reported this to my bank now as a ***** case to get my money back from you. makro went from an excellent company a few years ago to an *********** pathetic company, what happened to Makro?