False advertising Bad Bad Service

The most terrible service I ever received from an online company. Considering how big Makro is their online platform is the most terrible online experience. I ordered an electrical Distribution Box online and received the incorrect item. I immediately a return. The item was collected the next day, 2 weeks and a whole lot of phone calls later and I am being pushed from pillar to post. They apperently cannot get hold of their supplier for this item. The refuse to give me a refund or instore credit . Everytime I call them its a new story why I must wait. Dont ever buy from Makro online they are ******. False advertising is what they do.