1 reviews | Active since Mar 2025
False advertising and shocking service!!!
I purchased bar stools online on 7 Feb 2025, advertised as “solid wood” and description of “sturdy oak legs”, also advertised as “pre-assembled”. Note that this was an “online only” deal. My order was eventually delivered on 17 Feb 2025 with great disappointment!! NOT pre-assembled and NOT a single wooden component, metal legs with a sorry attempt to look like “wood”. I sent an email to Makro Online as well as their Care department which I now know DOESN’T care. After a few days of no response, I phoned the call centre, where I was cut-off twice and been advised to email the same address I am now complaining about. I eventually decided to log a return on 21 Feb 2025 and now on 10 March 2025, the return status remains “In Progress”. I eventually received a reply to my email on 1 March 2025 stating that my return will be escalated. Seemingly “escalated” means nothing to Makro as 9 days later it’s still not resolved. This is SHOCKING CUSTOMER SERVICE over and above FALSE ADVERTISING where I believe Makro takes advantage of their customers with “online only” deals. EXTREMELY DISAPPOINTED AWAITING MY RETURN TO BE PROCESSED AND REFUNDED.
Firstly, you have false and misleading advertising which is SERIOUS! You seem to turn a blind eye to this.
Secondly, I logged the return on 21 Feb and despite several complaints on many platforms due to frustration, you only collect on 13 March - 20 days later!!
Thirdly, after collection and again several complaints by me, you only approve the refund on 26 March - another 13 days later.
Now you tell me it will take another 2-10 days (by the way the email said 7-14 days) for the refund to reflect depending on the bank I’m with. I find this hard to believe as you don’t wait that long to receive my funds for a purchase but yet you fail your customer for returning goods.
Let’s see how long the refund takes but looking at the days it can potentially take, we will be on 47 days after I logged the return. AGAIN, false advertising as you refer to 14 days on your website for a refund but the entire process takes 4 times that!
You are extremely slow with email responses, even from your Care department who clearly doesn’t care. You take more than a week with most replies.
I also think by myself, how does Makro fix their problems after a complaint? Well, the very sad thing is THEY DON’T! Since my initial complaint, you still advertise the bar stools as “Solid Wood” despite not a single piece of wood evident.
No matter how good the special or offer, you have lost a customer as I would NEVER return and I will tell all my friends, family and colleagues of this ******** of a process.
Makro, I WISH YOU WELL AND MAY YOU ONE DAY DECIDE TO CARE AND FIX YOUR PROBLEMS to ensure a good experience for your other customers as you won’t see me again.
Firstly, you have false and misleading advertising which is SERIOUS! You seem to turn a blind eye to this.
Secondly, I logged the return on 21 Feb and despite several complaints on many platforms due to frustration, you only collect on 13 March - 20 days later!!
Thirdly, after collection and again several complaints by me, you only approve the refund on 26 March - another 13 days later.
Now you tell me it will take another 2-10 days (by the way the email said 7-14 days) for the refund to reflect depending on the bank I’m with. I find this hard to believe as you don’t wait that long to receive my funds for a purchase but yet you fail your customer for returning goods.
Let’s see how long the refund takes but looking at the days it can potentially take, we will be on 47 days after I logged the return. AGAIN, false advertising as you refer to 14 days on your website for a refund but the entire process takes 4 times that!
You are extremely slow with email responses, even from your Care department who clearly doesn’t care. You take more than a week with most replies.
I also think by myself, how does Makro fix their problems after a complaint? Well, the very sad thing is THEY DON’T! Since my initial complaint, you still advertise the bar stools as “Solid Wood” despite not a single piece of wood evident.
No matter how good the special or offer, you have lost a customer as I would NEVER return and I will tell all my friends, family and colleagues of this ******** of a process.
Makro, I WISH YOU WELL AND MAY YOU ONE DAY DECIDE TO CARE AND FIX YOUR PROBLEMS to ensure a good experience for your other customers as you won’t see me again.