False advertising and no feedback

<p>We purchased items online during the Black Friday sale. Order was placed and payment was made. My husband went to collect the order on Saturday and was told the 'order' was not ready. He called on Monday and was told the same thing. He went to Makro on Wednesday and apparently there was no stock of the items that he had ordered. He took time of work on both day to collect the order and nothing was given! He was told the items were out of stock. Why did Makro advertise the items online only to be told nothing was in stock? Its been a week and no refund was made! I will never purchase from Makro again. We did not expect this kind of service from such a big retail store!!!!!! Customer service is poor and no one even cares! </p>