1 reviews | Active since Mar 2017
False Advertising
I bought a 2 in 1 Gas heater at Makro online which was advertised that it comes a hose regulator set but when I received the heater I didn't have a regulator set, I logged a return on the 25th June, today is the 28th I have not gotten any feedback.
I again took it upon myself to follow up via email with no respond and later called only to be told that we need to wait for another 48hrs before I can get any feedback from the return department. I asked the consultant to transfer me to the relevant people and I'm being told they can't do that I must just wait and if I want a refund I must wait another 7-14 working days which means by the time I eventually get my money back and be able to get another heater it will be the end of winter.
The service is just terrible honestly & very inconveniencing because their turn around time is unrealistic.
I am extremely disappointed in your service, I called on Monday afternoon to follow up on my heater & I was told that it will be delivered later that day or today which was Tuesday and still nothing.
I'm supposed to be getting a replacement & I have no idea why would a replacement take over 3 days to deliver? I sent back a brand new heater and all I was asking for was a regulator set. How long does it possibly take to get a regulator set???
I am extremely disappointed in your service, I called on Monday afternoon to follow up on my heater & I was told that it will be delivered later that day or today which was Tuesday and still nothing.
I'm supposed to be getting a replacement & I have no idea why would a replacement take over 3 days to deliver? I sent back a brand new heater and all I was asking for was a regulator set. How long does it possibly take to get a regulator set???