1 reviews | Active since May 2009
False Advertising
I've ordered two fans from Makro on the 27th of November, the order was confirmed with a scheduled delivery of the 2nd of December. on the 4th of December I followed up with Makro since they failed to deliver or communicate their reason for failing to deliver.
The order was suddenly rejected siting: supplier out of stock. Why did Makro advertise this if they didn't have stock, why did they confirm my order, receive payment and schedule a delivery when there was no stock? why are they only cancelling my order upon follow up. I have lost time waiting for this order, prices have gone up elsewhere where i could've bought the fans had they advised that they did not have stock at order stage. It was black Friday and I would've gotten the fan special elsewhere, but i bought from Makro as I though Makro was reputable.
I do not want a refund, as I will no longer be able to get the fans at a special elsewhere since my money was tied up at Makro, I want the order fulfilled , I want my fans
The service received for this order is atrocious, I will never buy anything from Makro again.
What am I supposed to do now? Prices have gone up, my money is not yet refunded. It was easy to take payment immediately, yet I must wait for 10 days to get my money back, for a cancelation that I didn't initiate?
Can you not order from a different supplier as this issue was cause by makro not ensuring that the supplier has enough stock before accepting orders? You can not pass the blame to the supplier, I bought the fans from makro, how you fulfill the order is not my problem, as long as the order is fulfilled, I am highly disappointed and disorganized.
What am I supposed to do now? Prices have gone up, my money is not yet refunded. It was easy to take payment immediately, yet I must wait for 10 days to get my money back, for a cancelation that I didn't initiate?
Can you not order from a different supplier as this issue was cause by makro not ensuring that the supplier has enough stock before accepting orders? You can not pass the blame to the supplier, I bought the fans from makro, how you fulfill the order is not my problem, as long as the order is fulfilled, I am highly disappointed and disorganized.