JS
Jenika S

1 reviews | Active since Oct 2015

28 May 2020, 11:39

False advertising!

Went to Makro yesterday 27/05/2020 & purchased an epson printer I paid R2699 after shopping i rushed to the car, on my way to the car I saw a board which says cashback on purchase of epson eco tank printer, but i had to rush somewhere i could not go back in to query as to why i did not get my cash back. My fiance called Makro Springfield today & spoke to the sales person who helped us yesterday & was told that the promotion ended in March. But why is the board still up? It is almost a month now & the board is still up!!!!! This is ridiculous to pay so much for a printer & not get the promotion, especially when the board is still up & states there in bold!!!!

0
Replies (1)
Makro
Makro's reply29 May 2020, 08:49
Official
Good day Jenika,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team