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Mpho M

1 reviews | Active since Mar 2016

07 Sept 2020, 17:21

False advertising

I went to makro crown mines to buy a Hisense 40' "smart" full hd tv on the 31/08/2020. I went to strubbens Valley with the screenshot shot of the TV I was looking for that reflected on the makro online site and was told it's not in stock as yet and that I need to get it at crown mines. I went there and I kept asking if they are sure if the TV is a smart tv and was told yes it is. I asked why the package was not written smart on and if they are sure if it's a smart tv and again I was told yes it was. I couldn't connect the TV due to loadshedding until this past Thursday for me to notice there is nothing smart about the tv(unless if I can't connect it). I went back to the makro online site to check if I had brought the right thing and yes the same tv is there but this time the 'smart' part was removed. Did I buy this product based on incorrect advertising or is it a trick to get us to buy something that isn't right? I'm disappointed even though I liked the service from the lady that served me. I still have the original screenshot and receipt of the purchase

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Replies (1)
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Mpho M's update11 Sept 2020, 21:01
Reviewer Update
Sthembiso called me to make an arrangement that would be a win win for both Makro and myself. His service I'm fully satisfied with but the colleagues that where assisting took me from pillar to post before assisting. If only he was the one assisting I believe it would have been a seemless transaction, none the less I got my smart tv... At an additional cost(which im not happy about) but I need to give credit where it's due so thank you again to Sthembiso for assisting.