PN
Portia N
1 reviews | Active since Jul 2019
08 Jul 2019, 19:12
False advertising
I bought a paraffin online on the Makro website and what i received was different from the advert. So i logged a return at Makro crown mines on 22 June then nobody got back to me, till Wednesday 26 June tgen I logged a return bu telephone and i got a ref number. Today is the 8 July. The heater hasn't been fetched and I haven't received a call from anybody regarding my query. I will never ever use makro online. False advertising
Helpful (0)
Replies (3)0
Replies (3)PN
Portia N's updateReviewer Update
08 Jul 2019, 19:15My Order number : MAK***
PN
Portia N's update08 Jul 2019, 19:15
Reviewer Update
My Order number : MAK***
Makro's replyOfficial
09 Jul 2019, 09:05Good day Portia,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for the inconvenience this has caused and for the customer service you have received thus far. We will contact the necessary departments to assist in arranging collection of the incorrectly delivered heater. Please advise if you want a refund or a replacement so we can arrange that for you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for the inconvenience this has caused and for the customer service you have received thus far. We will contact the necessary departments to assist in arranging collection of the incorrectly delivered heater. Please advise if you want a refund or a replacement so we can arrange that for you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply09 Jul 2019, 09:05
Official
Good day Portia,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for the inconvenience this has caused and for the customer service you have received thus far. We will contact the necessary departments to assist in arranging collection of the incorrectly delivered heater. Please advise if you want a refund or a replacement so we can arrange that for you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for the inconvenience this has caused and for the customer service you have received thus far. We will contact the necessary departments to assist in arranging collection of the incorrectly delivered heater. Please advise if you want a refund or a replacement so we can arrange that for you.
We do humbly apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Best regards,
PN
Portia N's updateReviewer Update
09 Jul 2019, 19:52Hi,
Apologies for not receiving your call i must've been busy and thank you fir the quick responde. I would like a refund please.
Thank you
Regards
Portia
Apologies for not receiving your call i must've been busy and thank you fir the quick responde. I would like a refund please.
Thank you
Regards
Portia
PN
Portia N's update09 Jul 2019, 19:52
Reviewer Update
Hi,
Apologies for not receiving your call i must've been busy and thank you fir the quick responde. I would like a refund please.
Thank you
Regards
Portia
Apologies for not receiving your call i must've been busy and thank you fir the quick responde. I would like a refund please.
Thank you
Regards
Portia