FALSE ADVERTISING

Good day

Further to the telephone conversation I just had.

I bought the SAMSUNG 510 l Side-by-Side Fridge\Freezer Mirror Door with Water Mirror finish from Makro 6 September 2018 SPECIFICALLY for the R1000.00 cash back reward. Makro is not the cheapest stockist of this fridge, but the R1000.00 cash back reward made it the best deal.

On 10 September 2018 I sent an email to ********** to find out when I would receive my voucher.

On 11 September 2018 I received a call from Makro Head Office to tell me that I was supposed to download an App and buy the fridge through the App to get the reward. I asked WHERE on the page that the fridge is on, it says that. I was told to click on "More Information" - which I did at time of purchase also - and it would take me to terms and conditions. IT DOES NOT! I have a screenshot and made a video of how, when I click on "More Information" it simply reloads the page. It is a mistake on Makro's part.

Now the fridge is going to be delivered within the next 15 minutes but I will not sign for it unless I get my voucher. If the voucher is not awarded, I want my money refunded IN FULL (delivery included).

Urgent feedback is required.