1 reviews | Active since Aug 2014
False advertising
My hubby and I went into Makro Woodmead on the 24/3/18, to our disbelief we were blinded by false pretense and false marketing, we were perusing the isles and heard an announcement of a Samsung QLED 65 inch that was priced at 35000 Zar and that this was going on a massive reduction and never to be repeated at the special price again and that only 3 would be available on this promotion. The announcement was repeated more than 6 times regarding the unbeatable and once off offer, my husband and I made our way to the front of the store to see what price the TV will be reduced to. We had 5 minutes to wait for the offer to be announced, in that time there were people gathering to take advantage of this special, the offer had then been announced at an unbeatable price of R12500 which I took full advantage of and took one. We were approached by a sales person from the Makro store who asked if it had been annouched for R12500, he then confirmed this with Mzwake the Samsung sales representative who also confirmed the price, he made a copy of my ID and I proceeded to complete a document regarding my TV license, at this stage we were embarrassed and humiliated as we were approached by numerous staff members from Makro stating that this was an error, we then asked to speak to a manager, Mr Kobus Dutoit offered his assistance and stated this this was an error and he cannot reduce the price, I find this unprofessional and will be taking this to the consumer council for further investigation as this is deemed as false advertising, we as consumer have a right to protection against false, misleading and deceptive advertising. All retailers should promote a fair and accessible marketplace and this has been clearly violated at Makro Woodmead, we did not have a right to fair and honest dealing, and for your record I would like to state that my entire home is furnished with Samsung appliances, I will also be sending this complaint to Samsung as well, as the representative promoted false hope to us as consumer, I will appreciate feedback with the next 24 hours on a way forward as this is brand demishing for Makro and Samsung.
Thank you for your complaint . For further assistance .Please provide us with the following details.
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Regards
Mbali Makhanya
Best regards,
Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Best regards,
