False advertising

The people working at Makro Market Place have no clue what they are doing. They advertise one thing on their website and send you a completely different item. Then they have the F#@$ing cheek to charge you deliver fee and they so not refund delivery after their f#$@!ing mistake. They falsely advertised and the client has to pay for it. Then they don't look at the order numbers so two of the same items were ordered, both were incorrect because they were different to the picture advertised and one was recollected and refunded and the other is still to be collected AFTER FOUR WEEKS of requesting to be returned. What the f@#!k is the point of the order numbers or are people to dumb to read the order numbers