LB
Leon B
1 reviews | Active since Dec 2019
12 Aug 2020, 14:10
False advertising
I believe that Makro's "Birthday sale"is a hoax. I believe it is used as a ploy to draw customers to the store The are advertising and selling items (online in my case) which they do not have in stock. I bought and paid for a Microwave oven online and drove all the way from Bela Bela to Wonderboom to collect only to find that there was no stock, When I paid for the item, stock was shown as Low stock"". My order no. MAK*** .
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Replies (2)
Makro's replyOfficial
12 Aug 2020, 14:18Good day Leon,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply12 Aug 2020, 14:18
Official
Good day Leon,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LB
Leon B's updateReviewer Update
12 Aug 2020, 14:51Another matter which needs to be addressed is the principle of Senior discount. None was offered when I purchased the Microwave They have my details on record and should automatically allow the discount which is now granted on all days of the week I am 80 years old and do have a seniors yellow card.
LB
Leon B's update12 Aug 2020, 14:51
Reviewer Update
Another matter which needs to be addressed is the principle of Senior discount. None was offered when I purchased the Microwave They have my details on record and should automatically allow the discount which is now granted on all days of the week I am 80 years old and do have a seniors yellow card.