1 reviews | Active since Apr 2017

06 Apr 2017, 14:12

False advertising

<p>Makro advertise a jenwood 5 in 1 on their website and in the pamplet clearing stating you get a centrifugal juicer with it. I drive to carnival store(32km) to buy it get home it doesnt have a centrifugal juicer go back ro carnival they send me to Germiston yet again Germiston can also not help me they say its a Kenwoon problem. After waiting 2 days with Makro having my money for this appliance, Kenwood informs me this is not their problem its Makro who is advertsing it they should sort it out. But no one at Makro calls me back to sort this out. They are falsely advertising and selling a product. I just want what I paid for and I want this sorted out ASAP</p>

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Replies (3)
Makro
Makro's reply10 Apr 2017, 07:58
Official

Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.

Regards

Mbali Makhanya

's update10 Apr 2017, 10:00
Reviewer Update

This was resolved on Friday waiting for delivery of my appliance, but the incorrect advert is still on the online shop

Makro
Makro's reply11 Apr 2017, 09:18
Official

Good day,

Thank you for your complaint and please accept our apologies I understand that the store has been in contact with you and the issue is now resolved.

Regards

Mbali Makhanya