SB
Shaine B

1 reviews | Active since Jul 2014

19 Dec 2018, 15:30

False adverti*****t!!!

Today I bought a item from Makro online store. Where the pricing was much lower than it should be, but never the less, i bought iy. My payment went through AND I HAVE RECEIVED THE CONFIRMATION MAIL (according to Makro, once the confirmation mail has been sent the order is ACCEPTED by Makro). +- FOUR hours later I receive a cancellation mail stating that is was their fault and sorry. No phone call, just a ****** generic email! Why should we as customers pay for retailers mistake? Why don't they take it up with the department running the website? I will not leave this here, i have all my VALID proof. Really Makro, and have you seen your reviews and visitors posts on Facebook?

0
Replies (2)
Makro
Makro's reply19 Dec 2018, 16:08
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team to assist.
  
Regards
Makro Team

Best regards,

SB
Shaine B's update19 Dec 2018, 16:48
Reviewer Update
And I receive the same SAD GENERIC MAIL. This is unacceptable.