TS
Tracey S

1 reviews | Active since Dec 2015

31 Jul 2018, 15:03

FALSE ADVERTI*****T

I;m so disappointed at Makro. I purchase a 4 Plate defy stove 621 online. It was on promotion for the amount of R 3 999. The total amount appeared to be R 4 244 incl delvery. On my side the order was proccessed successfully and I was given an Order number MAK915693. I chose to make an EFT payment instant payment. The amount was not taken until today. I called to check the status of the order and to find out why the amount has not yet been taken. I was advised to do a reorder as my order is not reflecting on the system. I tried to reorder first the price has gone up to R 4 799 and secondly there is no option to make an instant EFT payment using capitec as it appeared the previous day. I tried making payment using credit card and it gives an error that " a transaction was not successful. I always do an online purchase and never had a problem.

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Replies (2)
Makro
Makro's reply01 Aug 2018, 11:08
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Best regards,

Makro
Makro's reply19 Oct 2018, 10:03
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,