CP
Caroline P
1 reviews | Active since Feb 2013
10 Jan 2020, 11:10
Fales Advertising
False Advertising Black Friday Sales Play Station 400 Units Makro advertised the play station 4 for R 3999 during the Black Friday Sale. On the adverti*****t that we received in KZN it stated 400 units When I went to Cornubia and Springfield and contacted Makro Online all units was sold out. I then proceeded to contact the Makro call center and e-mailed them, They were not very helpful with their responses . They did not even feel any remorse about the false advertising , How can a big company like this not take accountability for their actions . They have 22 stores Nation wide and they make an error like this . They should of stated 400 units Nation Wide on their adverti*****t .
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Replies (2)
Makro's replyOfficial
07 Feb 2020, 12:53Good day Caroline
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply07 Feb 2020, 12:53
Official
Good day Caroline
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that you have received an unpleasant experience which we do not condone as Makro, This is certainly not the type of service you can expect from any of our stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's replyOfficial
07 Feb 2020, 13:16Good day Caroline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly be advised that during our Black 5 Day week we experienced high volumes of users on our website and instore. As a result, we quickly ran out of stock as all our items, under the Black 5 Day special, were on a first come first serve basis. We do apologize for the confusion in the stock amount and we will use this experience as a yard stick for future reference.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly be advised that during our Black 5 Day week we experienced high volumes of users on our website and instore. As a result, we quickly ran out of stock as all our items, under the Black 5 Day special, were on a first come first serve basis. We do apologize for the confusion in the stock amount and we will use this experience as a yard stick for future reference.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Makro's reply07 Feb 2020, 13:16
Official
Good day Caroline,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly be advised that during our Black 5 Day week we experienced high volumes of users on our website and instore. As a result, we quickly ran out of stock as all our items, under the Black 5 Day special, were on a first come first serve basis. We do apologize for the confusion in the stock amount and we will use this experience as a yard stick for future reference.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly be advised that during our Black 5 Day week we experienced high volumes of users on our website and instore. As a result, we quickly ran out of stock as all our items, under the Black 5 Day special, were on a first come first serve basis. We do apologize for the confusion in the stock amount and we will use this experience as a yard stick for future reference.
Once again we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards,
Makro Hellopeter Team