Faith lost

It took a month, but Makro finally sorted out their delivery mishap. Honestly I just don’t have faith in them anymore, it took too long and a lot of follow ups from me (the customer) to get the help I needed to rectify their mistake. I seriously handled service recovery myself; operative word being “customer”.

For people who will continue using Makro’s online shopping platform here are some tips that might make it a little bit more transparent: 1)They use 3rd party suppliers, so if the deal says online only you might want to check if it’s coming directly from Makro or one of their 3rd party suppliers. 2) When shopping online rather go to the filters tab and select the products sold by Makro option, this way should there be issues you can skip the runaround.

As frustrating as this was this is the best I can give Makro due to poor communication in keeping the customer up to date with what’s going on with the issue at hand. They can do better. I feel I did a better job sorting the issue out myself, than Makro who I entrusted to deliver excellence… oh well.