FAILURE TO PROVIDE EXTENDED WARRANTY

No way to log a repair for an extended warranty purchased at the same time as the AEG Washer /Dryer combo.

I bought an AEG washer/Dryer combo on May 2020. At the same time I bought a 5year extended warranty from Makro at their Germiston store.

The guarantee from AEG was for 3 years and that expired in May 2023.

When I phoned the call centre their told me they are unable to assist me with a repair ticket against my extended warranty, because they only support online purchases.

I then had to phone the Germiston store and spent over an hour on the phone, because that person had no clue what I was talking about. She was also not able to give me a reference.

I then phoned the call centre again, got the reference number #***. But of course it was logged incorrectly and when AEG phoned me to arrange a call out, they said Makro did not record the extended warranty and have said that I need to pay for any repairs due to initial manufacturer guarantee having been expired.

Makro has no way to log a claim for extended warranty and they sell us this service that they have no intention of providing.

Makro is shocking and their call centre and business have no intention of providing you with any extended warranty.