Failure to provide a replacement

I bought a Samsung TV on promotion using your online platform. The TV has yellow lights showing from the bottom two corners and the centre . I contacted Samsung customer care thinking it might be a picture issue that they can assist with. They advised that I should return the tv.

The tv was delivered on the 12th of August 2020. On the 15th of August I contacted your customer care for a return and exchange. I spoke to Felicia, who was a pleasure to deal with. She told me the store would be in contact and gave me a reference number.

This afternoon ( 17 August 2020) the store contacted me through a lady called Rachel. Rachel informed me that they no longer have the TV in stock. She suggested I look for an alternative tv online that they can exchange the curret one with, but if the tv I want is more than the price I paid, then I'd have to pay the difference. If I do not find anything, they will refund me.

I do not want a refund. I want the product I bought. And my issue with selecting an alternative tv is that I lose out on the soundbar that came with the promotion. Makro Carnival City wants to issue me with a credit note. Why can they not issue the credit note to Makro Edenvale and arrange that Makro Edenvale or any other Makro deliver the tv to me. They can collect the one I currently have.

I do not want a refund. I want the product I bought. The only alternative I'll agree to, is getting the current curve at R1000 more, that I'll pay for, but I keep the sound bar.

Please sought this out before the 14 day exchange period ends.