kB
kobus B
1 reviews | Active since Mar 2015
25 Mar 2025, 05:49
Failure to process approved refund - Possible *****
Makro sold an item online to me without having stock. It has now been almost 3 weeks since they approved a refund. Refund was promised 7-14 days. Clearly Makro either cannot process refunds, or there is possible *****. Consumers beware, Makro Online shopping is truly not secure!
Helpful (0)
Replies (10)0
Replies (10)
Makro's replyOfficial
27 Mar 2025, 10:44Hi Kobus,
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as refunded.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as refunded.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply27 Mar 2025, 10:44
Official
Hi Kobus,
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as refunded.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We apologize for the inconvenience caused.
We have reviewed your order, and the status shows as refunded.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
kB
kobus B's updateReviewer Update
27 Mar 2025, 11:19Again, no refund have been received. Is this ***** in the Makro department? Send the proof of payment that I can review please. Nothing have been received and my bankers confirmed nothing received either!
kB
kobus B's update27 Mar 2025, 11:19
Reviewer Update
Again, no refund have been received. Is this ***** in the Makro department? Send the proof of payment that I can review please. Nothing have been received and my bankers confirmed nothing received either!
kB
kobus B's updateReviewer Update
27 Mar 2025, 11:21Send the proof of refund to ***
kB
kobus B's update27 Mar 2025, 11:21
Reviewer Update
Send the proof of refund to ***
Makro's replyOfficial
28 Mar 2025, 09:11Hi Kobus,
Thank you for your review on our Hellopeter platform.
As advised prior, your order has been fully funded.
The refund was processed o the 08th of March and thus should have reflected on the 27th ,latest, it should have reflected on card number 422254******2011.
We advise you carefully review your bank statement around these dates for a thorough check.
If you need any further assistance, kindly email us on ***.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
As advised prior, your order has been fully funded.
The refund was processed o the 08th of March and thus should have reflected on the 27th ,latest, it should have reflected on card number 422254******2011.
We advise you carefully review your bank statement around these dates for a thorough check.
If you need any further assistance, kindly email us on ***.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply28 Mar 2025, 09:11
Official
Hi Kobus,
Thank you for your review on our Hellopeter platform.
As advised prior, your order has been fully funded.
The refund was processed o the 08th of March and thus should have reflected on the 27th ,latest, it should have reflected on card number 422254******2011.
We advise you carefully review your bank statement around these dates for a thorough check.
If you need any further assistance, kindly email us on ***.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
As advised prior, your order has been fully funded.
The refund was processed o the 08th of March and thus should have reflected on the 27th ,latest, it should have reflected on card number 422254******2011.
We advise you carefully review your bank statement around these dates for a thorough check.
If you need any further assistance, kindly email us on ***.
Kind regards,
Makro Social Media Team.
Best regards,
kB
kobus B's updateReviewer Update
28 Mar 2025, 10:26Again, completely reviewed card account statement from the 8th March to today. Also enquired with Investec. No refund have been received.
Having processed it on your side does not finalise the issue as refund have not been received.
Having processed it on your side does not finalise the issue as refund have not been received.
kB
kobus B's update28 Mar 2025, 10:26
Reviewer Update
Again, completely reviewed card account statement from the 8th March to today. Also enquired with Investec. No refund have been received.
Having processed it on your side does not finalise the issue as refund have not been received.
Having processed it on your side does not finalise the issue as refund have not been received.
Makro's replyOfficial
29 Mar 2025, 12:00Hi Kobus,
Thank you for your feedback, we apologise for the delayed response.
Our team has reached out to you via email on ***,kindly reply to the email.
Looking forward to your response.
Best wishes
Makro Social Media Team
Thank you for your feedback, we apologise for the delayed response.
Our team has reached out to you via email on ***,kindly reply to the email.
Looking forward to your response.
Best wishes
Makro Social Media Team
Best regards,
Makro's reply29 Mar 2025, 12:00
Official
Hi Kobus,
Thank you for your feedback, we apologise for the delayed response.
Our team has reached out to you via email on ***,kindly reply to the email.
Looking forward to your response.
Best wishes
Makro Social Media Team
Thank you for your feedback, we apologise for the delayed response.
Our team has reached out to you via email on ***,kindly reply to the email.
Looking forward to your response.
Best wishes
Makro Social Media Team
Best regards,
kB
kobus B's updateReviewer Update
30 Mar 2025, 06:40No email have been received. Inbox, spam, junk and deleted folders all confirmed. NO email received.
And again,still no refund received either. Is Makro not able to refund customers?
And again,still no refund received either. Is Makro not able to refund customers?
kB
kobus B's update30 Mar 2025, 06:40
Reviewer Update
No email have been received. Inbox, spam, junk and deleted folders all confirmed. NO email received.
And again,still no refund received either. Is Makro not able to refund customers?
And again,still no refund received either. Is Makro not able to refund customers?
kB
kobus B's updateReviewer Update
30 Mar 2025, 06:41address is ***
kB
kobus B's update30 Mar 2025, 06:41
Reviewer Update
address is ***
kB
kobus B's updateReviewer Update
30 Mar 2025, 07:30Refund have just been received into my card account now thank you.
Truly a very long, difficult and concerning process.
Truly a very long, difficult and concerning process.
kB
kobus B's update30 Mar 2025, 07:30
Reviewer Update
Refund have just been received into my card account now thank you.
Truly a very long, difficult and concerning process.
Truly a very long, difficult and concerning process.
Makro's replyOfficial
03 Apr 2025, 16:56Hi Kobus,
Thank you for the feedback.
We apologize for the delay and inconvenience caused.
We will work hard to improve our services.
Regards,
Makro Social Media Team.
Thank you for the feedback.
We apologize for the delay and inconvenience caused.
We will work hard to improve our services.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply03 Apr 2025, 16:56
Official
Hi Kobus,
Thank you for the feedback.
We apologize for the delay and inconvenience caused.
We will work hard to improve our services.
Regards,
Makro Social Media Team.
Thank you for the feedback.
We apologize for the delay and inconvenience caused.
We will work hard to improve our services.
Regards,
Makro Social Media Team.
Best regards,