1 reviews | Active since Oct 2018
Failure to honour refund on return
I returned an online purchase within the 14 day returns period to the branch (Woodmead) from which it was collected.
The return was concluded on the 13th of April and I'm still waiting for the funds to be paid. Have called the call centre countless times, always dealing with total incompetence, lack of information or ownership of the issue. False promises made of feedback to be provided and zero proactive engagements to reach resolution.
Eventually, I went back to the store on the 1st of May and obviously no one there was able to assist, including the individual claiming to be the manager of the returns department. He like all the others, committed to following up and providing feedback, which he has not done.
Overall, shocking customer service, not to mention lies and deception!
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our Woodmead branch. We will send this to the finance team and the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Please accept our sincerest apologies for this whole debacle, it is really disappointing to read about your experience with our Woodmead branch. We will send this to the finance team and the call centre for them to address, for future reference and for preventative measures to be put in place. We cannot allow this kind of service to our customers as they are the cornerstone of our business.
Again, we do apologize and we hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team