1 reviews | Active since Jul 2010
Failure to honour product warrenty
<p>I purchased a Lenova tablet with a 1yr warentee on 27/11/2015, the item was giving trouble for some time with charging but i waited for the school term to complete as my child needed it for her studies and my assumption was that the warentee gave me up to the 26/11/2016 to return the item in warentee. I returned the said item on the 26/11/2016 where it was tested in store and found to be faulty and sent for repairs. I received a phone call on the 15/12/2016 from Makro stating that they were not going to honour the warentee as the item was only sent internally to the repair centre the next week, i said that this was unacceptable and requested a manager call me back. I called again on 19/12/2016 @09:43 requesting a manager who was unavailable and I was told that they would call me back. To date I have no one from Makro has had the decency of calling me back or assisting me further </p>
With reference to your email enquiry received in respect of your faulty Lenovo tablet.
We would like to apologise for the delay of responding to your query.
We would like to inform you that your unit is still under assessment with the supplier. The unit was booked in for an assessment before the warranty expired and we did escalate this matter to Lenovo the supplier.
The supplier is closed and will only re-open on the 10 January 2017 and then we can give your more feedback.
Regards
Mmule Moropa
With reference to your email enquiry received in respect of your faulty Lenovo tablet.
We would like to apologise for the delay of responding to your query.
We would like to inform you that your unit is still under assessment with the supplier. The unit was booked in for an assessment before the warranty expired and we did escalate this matter to Lenovo the supplier.
The supplier is closed and will only re-open on the 10 January 2017 and then we can give your more feedback.
Regards
Mmule Moropa
Just to give feedback, since my complaint, Makro has now honoured the warantee, the repair time however was very poor as I received the item back only on the 17th January 2017 (after 8 weeks). I guess these complaints may be more a bad reflection on Lenovo than Makro. I will definately think twice next time i purchase as I cannot be expected to be without the product for 8 weeks in the case of repairs.
Just to give feedback, since my complaint, Makro has now honoured the warantee, the repair time however was very poor as I received the item back only on the 17th January 2017 (after 8 weeks). I guess these complaints may be more a bad reflection on Lenovo than Makro. I will definately think twice next time i purchase as I cannot be expected to be without the product for 8 weeks in the case of repairs.