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Precious M
1 reviews | Active since Apr 2025
15 Apr 2025, 13:10
Failure to get refund after order cancellation
Frustrating and horrible experience I have received with makro just to get a refund. Since the 12th of March 2025 with today being the 15th of April I am still struggling to get my refund yet I make calls where I would be put on hold for almost an hour until my call is dropped without any assistance provided. I cancelled the order on the 8th of March and on the 10th while I was on duty the order was delivered in my absence at home to my son. I then called the courier guy explaining that I had cancelled the order and he then said he will return the order to the supplier and it will be processed so that I can get my refund. On the same day I also made a follow up call to the customer centre to explain the issue and was told that it will be resolved yet up to date I have not received any positive feedback. Their customers needs are never prioritised as much as you will spend airtime calling without any resolution yet you will be taken from pillar to post. In their returns policy it is said the order will take around 14 days to be refunded yet it never happened with me which tells it’s a lie. Bad service and experience ever from online purchasing.
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Replies (5)0
Replies (5)PM
Precious M's updateReviewer Update
16 Apr 2025, 15:54I am always required to log a return whereby I did explain from day one that the order was taken back on the same day by the courier guy. This frustrates because you are suppose to have pictures of the item as a result I always fail to log a return and when I call to explain that is when I’ll be put on hold until my call is dropped. How is it difficult to resort a refund.
Iv never been this frustrated from an online purchase and after this experience, I can never recommend it to anyone.
Iv never been this frustrated from an online purchase and after this experience, I can never recommend it to anyone.
PM
Precious M's update16 Apr 2025, 15:54
Reviewer Update
I am always required to log a return whereby I did explain from day one that the order was taken back on the same day by the courier guy. This frustrates because you are suppose to have pictures of the item as a result I always fail to log a return and when I call to explain that is when I’ll be put on hold until my call is dropped. How is it difficult to resort a refund.
Iv never been this frustrated from an online purchase and after this experience, I can never recommend it to anyone.
Iv never been this frustrated from an online purchase and after this experience, I can never recommend it to anyone.
PM
Precious M's updateReviewer Update
18 Apr 2025, 04:06Good day,
Below is the recent response received from the makro team and this is the third time I receive such a response. And I should then call again to explain the same ordeal, for how many times will I repeat the same process.
Is this the way of blocking me to get my refund.
Your return request could not be processedDear PRECIOUS MAZIBUKO,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MD5H7OK35MDRegards,The Makro Team
Below is the recent response received from the makro team and this is the third time I receive such a response. And I should then call again to explain the same ordeal, for how many times will I repeat the same process.
Is this the way of blocking me to get my refund.
Your return request could not be processedDear PRECIOUS MAZIBUKO,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MD5H7OK35MDRegards,The Makro Team
PM
Precious M's update18 Apr 2025, 04:06
Reviewer Update
Good day,
Below is the recent response received from the makro team and this is the third time I receive such a response. And I should then call again to explain the same ordeal, for how many times will I repeat the same process.
Is this the way of blocking me to get my refund.
Your return request could not be processedDear PRECIOUS MAZIBUKO,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MD5H7OK35MDRegards,The Makro Team
Below is the recent response received from the makro team and this is the third time I receive such a response. And I should then call again to explain the same ordeal, for how many times will I repeat the same process.
Is this the way of blocking me to get my refund.
Your return request could not be processedDear PRECIOUS MAZIBUKO,We’ve had to reject your return request.Reason: ____Based on our assessment and policy, the product doesn’t qualify for a return.Please contact us at ***if you have any questions.Return Request ID: MD5H7OK35MDRegards,The Makro Team
PM
Precious M's updateReviewer Update
26 Apr 2025, 09:54My refund issue is still not getting sorted up to date for the whole two months now yet the respond I always get is that it will be sorted out
Why is makro not caring for their customers needs
Why is makro not caring for their customers needs
PM
Precious M's update26 Apr 2025, 09:54
Reviewer Update
My refund issue is still not getting sorted up to date for the whole two months now yet the respond I always get is that it will be sorted out
Why is makro not caring for their customers needs
Why is makro not caring for their customers needs
PM
Precious M's updateReviewer Update
28 Apr 2025, 15:19Good day,
I am always getting the return which has been logged message which does not give any solution regarding my refund as within a few days I will receive a message saying it has been rejected.I have been explaining the ordeal I encountered for the past 2 months now yet no solution is coming.How will the return be logged when the delivery guy returned parcel on the same day and said he will take it back to the supplier and on the emails I sent I even provided his name as Phineas Ngobeni from IDrop yet still I cannot get any solution regarding this matter because by now he should have been contacted and resolution came outThis is really poor customer service iv ever experienced. Until when will I be making queries regarding my refund.
Return request ID: ***7
This is another return request ID I received today which will never bring a solution still until the right thing is done.
Makro is really failing their customers and they show to not even care.
I am always getting the return which has been logged message which does not give any solution regarding my refund as within a few days I will receive a message saying it has been rejected.I have been explaining the ordeal I encountered for the past 2 months now yet no solution is coming.How will the return be logged when the delivery guy returned parcel on the same day and said he will take it back to the supplier and on the emails I sent I even provided his name as Phineas Ngobeni from IDrop yet still I cannot get any solution regarding this matter because by now he should have been contacted and resolution came outThis is really poor customer service iv ever experienced. Until when will I be making queries regarding my refund.
Return request ID: ***7
This is another return request ID I received today which will never bring a solution still until the right thing is done.
Makro is really failing their customers and they show to not even care.
PM
Precious M's update28 Apr 2025, 15:19
Reviewer Update
Good day,
I am always getting the return which has been logged message which does not give any solution regarding my refund as within a few days I will receive a message saying it has been rejected.I have been explaining the ordeal I encountered for the past 2 months now yet no solution is coming.How will the return be logged when the delivery guy returned parcel on the same day and said he will take it back to the supplier and on the emails I sent I even provided his name as Phineas Ngobeni from IDrop yet still I cannot get any solution regarding this matter because by now he should have been contacted and resolution came outThis is really poor customer service iv ever experienced. Until when will I be making queries regarding my refund.
Return request ID: ***7
This is another return request ID I received today which will never bring a solution still until the right thing is done.
Makro is really failing their customers and they show to not even care.
I am always getting the return which has been logged message which does not give any solution regarding my refund as within a few days I will receive a message saying it has been rejected.I have been explaining the ordeal I encountered for the past 2 months now yet no solution is coming.How will the return be logged when the delivery guy returned parcel on the same day and said he will take it back to the supplier and on the emails I sent I even provided his name as Phineas Ngobeni from IDrop yet still I cannot get any solution regarding this matter because by now he should have been contacted and resolution came outThis is really poor customer service iv ever experienced. Until when will I be making queries regarding my refund.
Return request ID: ***7
This is another return request ID I received today which will never bring a solution still until the right thing is done.
Makro is really failing their customers and they show to not even care.
PM
Precious M's updateReviewer Update
10 May 2025, 07:23It has been 2 months counting now without my refund being sorted out only to be told one and the same statement which comes with no solution and the Stacey same also comes after a long wait to show it’s been dragged intentionally for you not to be sorted out
Makro care less about their customers, very inconsiderate about their customers needs and no matter how you can provide proof for them to come up with a solution , they still do nothing about it
Makro is just a ****
Makro care less about their customers, very inconsiderate about their customers needs and no matter how you can provide proof for them to come up with a solution , they still do nothing about it
Makro is just a ****
PM
Precious M's update10 May 2025, 07:23
Reviewer Update
It has been 2 months counting now without my refund being sorted out only to be told one and the same statement which comes with no solution and the Stacey same also comes after a long wait to show it’s been dragged intentionally for you not to be sorted out
Makro care less about their customers, very inconsiderate about their customers needs and no matter how you can provide proof for them to come up with a solution , they still do nothing about it
Makro is just a ****
Makro care less about their customers, very inconsiderate about their customers needs and no matter how you can provide proof for them to come up with a solution , they still do nothing about it
Makro is just a ****