Failure to deliver the item bought online

Greetings

I ordered a notebook/ laptop (Lenovo 110S-11IBR - 11" - Celeron N3060 - 2 GB RAM - 32 GB SSD) online on the 24th of November 2017 and have not received it up to date. I have made several calls and communicated with MAKRO via email several times. What upsets me is that their are brave to give me the same response everytime I call. I am always told that the status had been updated on the very same morning. This delay has impacted me negatively both financially and emotionally as I had been intending to use the laptop as from the 2nd week of December and the calls that I frequently make are costly, on my cellphone , holding on their "high volume of calls". Kindly assist