1 reviews | Active since Dec 2016
Failure to Deliver goods or indicate where the item is
<p>I bought a PS Vita at Makro SA online. They promised to deliver the product within 3-5 working days but I have not received it. I have tried calling customer care but they either do not nswer or they drop the call. I then sent an email asking if I can collect it and which sore but it was met with no response. I have now resorted to posting a review on their Facebook Page but they only responded by saying that Customer Care would contact me. </p> <p>This is theft as Makro has taken my money and are failing to give my goods. I will also lodge a complaint with the National Consumer Commission.</p>
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa