Failure to deliver goods, lack of customer service and inadequete compensation

We ordered a fridge with Marko on the 13th of February of which we where promised to get it the next day, the day went passed and nothing arrived, we then had to do a follow up no courtesy from Marko as they didn't even call to apologies, We spoke to Naledi on Monday who promised the fridge would be delivered to our surprise nothing was delivered no apology nothing came from Makro,, we call yet again the following day to be informed the fridge was on its way and guess what the same service Makro didn't deliver, we then spoke to Mpho who advised us the truck got hijacked which was a different story from what we were informed by Naledi, I still have not received the fridge to date. We went into the store on Thursday of which they stated they would look at compensation us guess what they believe 2% compensation of the original amount is acceptable after they had promised that by this Wednesday we would have the fridge but to no suppose that promise has also changed where they have now said its going to take another week, the service we have received from Makro crown mine is beyond my belief and to think as a customer you have to go through the most to get something you have full paid for is completed unacceptable I will be taking this to the consumer act board as clearly Makro doesn't value us as customer and I believe this is not suppose to happen. The department manager at crown mine doesn't know what customer service is as he insulted us with a discount of R400 after spending way more than that on travelling their and calling them to do what they are suppose to do which is delivering the fridge We have paid over R10000 for this fridge and all the can offer is 2% and still not deliver the fridge as promised on Wednesday this is a complete disaster.