failure in service from Makro Business

I am extremely disappointed with the level of service from Makro Business.

A delivery was made on 9 December 2025, which included 6 packs of expired goods (expired on 10 December 2025). This was immediately unacceptable, especially for a business supplier.

On 11 December 2025, I contacted Makro telephonically to log a return. I was later advised via email by a Makro consultant that they were unable to log the return because the order status was still reflecting as “In Progress” instead of “Completed.” The consultant further stated that they attempted to contact the store without success and that the matter had been escalated.

As of 5 January 2026, the order still shows as “In Progress,” making it impossible for me to log a return on the system. There has been no feedback, no resolution, and no follow-up, despite the escalation. Calls to the call centre go unanswered, and there is no way to move this issue forward.

We are now almost a month later, sitting with expired stock delivered by Makro, no refund, no collection, and no accountability.

This level of service from Makro Business is totally unacceptable. Businesses cannot operate this way, and customers should not be left stranded due to internal system issues and lack of response.

What is the next step? I am requesting immediate resolution, collection of the expired goods, and a refund,credit and/or replacement. I would also appreciate Makro taking responsibility for this failure in service.