CH
Cameron H

1 reviews | Active since Jul 2012

22 Nov 2017, 12:28

Failing Website (on-line Black Friday Shopping)

Makro promoted that they not just doing one day as BLACK FRIDAY on the 24th but you can purchase on-line from the 22nd onwards.

It would help if their on-line shopping site was set up to deal with the demand.

From before 8am this morning I have not been able to checkout and purchase my goods.

To make it worse their call centre was not working and when you finally get through they can't tell you the problem and better yet when it will be fixed.

I certainly hope they going to honour their specials and I won't get any OUT OF STOCK on checkout. Its not a small order either but close on R9K.

How can you so proudly advertise this shopping experience and how great its going to be if you can't service the demand. Very disappointed.

Many thanks Cameron.

0
Replies (2)
Makro
Makro's reply22 Nov 2017, 12:45
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

CH
Cameron H's update22 Nov 2017, 15:03
Reviewer Update
help has been given... THANK_YOU... Because there was a liquor item in my basket the confirmation of me being over 18 was required. Not sure why given my profile set up would have confirmed that but i was able to purchase my items.